Shipping & Returns
Shipping Within Canada
All Orders are Tracked
Delivery: 7-12 business days
Please note that the time frame for delivery is an estimate only and we do not have any control over the delivery schedule once your order has been dispatched.
Please check your shipping address carefully!
You will receive an email confirmation from us when you place your order. It is important that you double check that your shipping address is correct as once orders have been dispatched, they cannot be redirected.
If you have made an error please contact us immediately Our details are found in the Contact Us section of our website.
Customs Duties & Taxation
Grotto Esthetique is not responsible for any duties or taxes incurred once your order arrives in the country of delivery. All importing taxes are the responsibility of the customer. If you are unsure about import taxes in your country, please contact your government’s customs and excise department.
Please note that Grotto Esthetique are unable to declare your order as a gift.
Order not Arrived
If you have not received your order within the estimated time frame you must first contact your local postal service for an inquiry. Grotto Esthetique will do everything that we can to assist you but we cannot be made liable and will not refund or resend the order.
If you selected tracked shipping and wish to track your product, please input your tracking number into the shipping companies tracking section on their website.
If your package has not arrived within the estimated time frame, please contact your local postal authority for more information.
RETURNS & EXCHANGES
All products purchased in studio or from our online store are final sale.